Facilities and Providers with Substantiated Complaints According the MDH*
*The following list are providers who are determined to have substantiated complaint findings by the Minnesota Department of Health. The information provided by this site is a summary of listed complaints. There is no assurance made that the information is complete or that it has not changed. See the MDH website for additional information. For information explaining investigative process see Complaint Investigations of Minnesota Health Care Facilities.
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1-0 Granny’s-Helpful-Hands, LLC, restraints,
a-daughter’s-love, wandering and elopement
a-1-reliable-home-care-inc, inadequate training of staff
accessible-space-asi-metro-4, failure to provide proper incontinence care, abuse
adrian-country-living-cottages
afton-care-senior-homes-afton-minnesota
angels-care-center-cannon-falls
apple-valley-villa, theft from resident
auburn-courts, medication theft
augustana-emerald-crest-burnsville
augustana-emerald-crest-minnetonka
augustana-emerald-crest-shakopee
augustana-home-health-care-ser
augustana-residential-care-minneapolis
augustana-mercy-care-center-moose
augustana-regent-at-burnsville
aurora-on-france, financial exploitation
autumn-grace, drug diversion medication theft, resident to resident abuse – fall with leg fracture, failure to respond to change in condition
avinity-home-care, abuse, restraints
axis-on-belmont-roseville-abuse
bayshore-residence, bayshore-duluth
bay-view-nursing-&-rehab, skin tear – pressure ulcer, neglect of health care, decubitus ulcer, financial exploitation – drug diversion
baywood-home-care, financial exploitation
belgrade-nursing-home-neglect-substantiated
benedictine-health-center-innsbruck
benedictine-health-center-of-minneapolis
benedictine-living-community-of-winstead
benedictine-living-community-new-london
benedcitine-living-community-st-peter, patient rights
benedictine-living-community-of-winstead, drug diversion – theft, fall – neglect
bethany-residence-and-rehab-ct
bethesda-hertitage-center-willmar
bethesda-lutheran-community-cottage-5
bickford-of-champlin, pain management
bickford-of-maplewood-llc, patient rights
birchview-gardens-assisted-living
birchwood-cottages, physical abuse, emotional abuse
birchwood-health-care-center-forest-lake
blaine-white-pine, medication error
blaine-wpii-llc, medication errors, no assessment when change in condition
boundary-waters-care-center-ely
brightstar-healthcare-of-st-croix-valley
brightstar-healthcare-of-wayzata
brookdale-champlin, decubitus ulcer, ulcer wound, exploitation, drug diversion
brookdale-eagan, medication theft, medication error
brookdale-edina, neglect, health care neglect
brookdale-faribault, patient rights
brookstone-manor, failure to order medication, failure to manage blood sugar
bywood-health-health-care-minneapolis
buffalo-lake-health-care-center
camila-rose-care-center, elopement-resident-safety
capital-view-transitional-care-st-paul
care-age-country-home-park-rapids
careminders, theft from resident
cedar-crest-estate-hutchingson
centennial-gardens, physical plant maintenance problems
centennial-villa-assisted-living
centracare-health-system-melrose
central-minnesota-senior-care, financial exploitation
central-mn-senior-care-willmar
central-todd-county-care, frost bite
cerenity-care-center-marian-st-paul
cerenity-care-center-humboldt-st-paul
cerenity-residence-south-st-paul
cerenity-care-center-white-bear-lake
champlin-gw-llc. medication theft, abuse, exploitation
chosen-valley-care-center-chatfield
chris-jensen-health-&-rehab-ctr
circle-drive-manor-assisted-living-west-concord
clarkfield-home-health-clarkfield
clayco-care-center-barnesville
comfort-care-cottages, exploitation, abuse exploitation
community-addiction-rec-st-peter
cook-county-northshore-hospital-and-care-center-grand-marais
copperfield-hill-phase-ii-plymouth
cottage-grove-white-pines-ii-cottage-grove
country-home-comforts-brook-park
courage-residence-golden-valley
crest-view-home-care, medication administration, medication error
crest-view-lutheran-home-columbia-heights
crossroads-care-center, physical abuse, emotional abuse
crystal-care-home-service-richfield
crystal-seasons-living-community
csl-rose-arbor-llc, wildflower lodge, fall down stairs, failure to respond to change in condition
cuyuna-regional-medical-center
damacare-health-services-llc, medication error
deer-crest-red-wing-violation-substantiated
divine-providence-health-center, physical abuse by staff
dungarvin-minnesota-mendota-heights
ebenezer-care-center-minneapolis
ebenezer-home-care, medication error, failure to provide cpr
ebenezer-home-care, falls, neglect falls, abuse, medication theft, drug theft, patient rights, medication error
ebenezer-ridges-geriatric, sexual abuse, sexual assault
ecumen-lakeview-commons, theft of client money
ecumen-sand-prairie, abuse, exploitation, abuse by staff
edgewood-alexandria-senior-living
edgewood-blaine-llc, medication theft
edgewood-hermantown-senior-living
edgewood-sartell, medication error
elderwood-of-hinkley, physical abuse
elmore-assisted-living, facility staffing
emerald-crest-burnsville, failure to monitor-elopement
essentia-health-st-marys-medical-center
estherra-care-llc, admissions discharge
eventide-lutheran-home-moorhead
everday-living-llc-south-st.-paul
evergreen-terrace-grand-rapids
fairview-home-care-and-hospice
fairview-university-trans-serv
fairway-pines-senior-living-sauk-centre
faribault-care-center-faribault
faribault-senior-living-faribault
field-crest-care-center-hayfield
first-choice-nursing-homecare, neglect of supervision with fall
five-star-alternative-nursing-woodbury
friendship-village-bloomington
full-circle-senior-living-duluth
gables-pines-at-vadnais-heights
gentle-touch-health-initiative
glenwood-estates, medication error
global-home-health-care-rochester
golden-horizons, patient rights
golden-livingcenter-st-louis-pk, neglect pain management, neglect of supervision safety hazards
golden-living-center-otter-tail-lake
golden-living-center-chateau-minneapolis
golden-living-center-excelsior
golden-living-center-lake-ridge-roseville
golden living center meadow lane
golden-nest, neglect, supervision, falls
good-samaritan-society-ambassador-new-hope
good-samaritan-society-battle-lake
good-samaritan-society-bethany
good-samaritan-society-jackson
good-samaritan-society-pipestone
good-samaritan-society-redwood-falls
good-samaritan-society-spec-care-community
good-samaritan-society-st-james
good-samaritan-society-waconia
good-samaritan-society-westbrook
good-shepherd-home-health-sauk-rapids
happy-hearts-home-health agency
haven-homes-of-maple-plain, abuse exploitation by staff, medication error
heartland-home-health-care-hospice, medication theft
heartwood, lack of supervision
heritage-house-assisted-living
heritage-living-center, therapeutic diet not provided
highland-gracewood-llc, drug diversion, medication administration error
hillcrest-terrace-chisholm-neglect-substantiated
hillcrest-wayzata-rehab-hcc, neglect, supervision
home-care-assistance-of-minneapolis
home-instead-senior-care-duluth
home-health-north-ridge, facility staffing
hometown-senior-living
home-sweet-home-of-minnesota, medication error
hopkins-health-services, drug diversion
international-quality-homecare, abuse and financial exploitation
interim-hc-twin-cities-roseville
jones-harrison-residence-minneapolis
jourdain-perpich-ext-care-facility
kc-companies-of-sandstone, medication errors, restraints, emotional abuse
keystone-bluffs-assisted-living-Duluth
keystone-communities-management-minneapolis
keystone-place-lavalle-fields, exploitation by staff
kingsway-ministries-belle-plaine
lake-country-home-care-new-york-mills
lake-phalen-opco,llc
lake-minnetonka-care-center, resident rights
lake-owasso-residence-shoreview
lake-ridge-care-center-buffalo
lake-shore-inc, falls, neglect
lake-song-assisted-living, abuse, neglect of healthcare
lake-winona-manor, neglect due to equipment failure – falls, neglect falls
landings-of-minnetonka, financial exploitation by staff
lange-board-and-room-inc., neglect of supervision elopement
laura-baker-services-assoc-northfield
laurels-peak-rehab-center-mankato
lifestone-health-care-center, falls, neglect, inappropriate use of equipment
lighthouse-of-columbia-heights now called new perspectives columbia heights
lilac-homes-corporations, neglect of healthcare, decubitus ulcer
lino-lakes-gw, neglect, supervision
littlefork-medical-center, neglect, fall, physical abuse
livewell-management, exploitation by staff, exploitation
lutheran-care-center-little-falls
lyngblomsten-care-center, failure to respond to change in condition
maple-hill-senior-living-llc, medications, abuse, medication theft, stolen medication, medication
maple-manor-healthcare-rochester
maplewood-care-center, failure to follow care plan
maplewood-court-assisted-living
martin-luther-care-center-bloomington
mayo-clinic-health-system-fairmont, physical plant maintenance
meadowland-elder-care-homes-substantiated-abuse
meeker-manor-rehab-ctr-llc, medication error
mercy-link, plan of care not followed, physical abuse
meridian-manor, drug diversion
minnehaha-senior-living, theft from resident
minnesota-greenleaf, financial exploitation
minnewaska-community-hlth-svc, plan of care not followed
moore-board-and-care-minneapolis
moses-resident (accessible space inc.), physical abuse
mount-olivet-rolling-acres-victoria
ms-ac-mankato-ag-senior-living, patient rights, neglect of supervision
msop-pexton-shantz, patient rights
municipal-hospital granite falls
mtai-minnehaha-creek, neglect of supervision resident to resident
nature’s point assisted living, medication error, drug diversion
neilson-place, emotional abuse by staff
nelson-gables-senior-care, medication error
nervanas-caring-hands-bloomington
new-brighton-opco-llc, medication error failure to report, med error
north-star-manor, resident on resident abuse
northfield-parkview-inc, neglect, supervision, resident, failed to notify
northland-assisted-living-duluth
oak-terrace-assisted-living-mankato
oak-terrace-senior-living-of-jordan
oak-terrace-senior-housing-of-gaylord
oak-terrace-senior-housing-of-lesuer, admission – discharge rights
oaklawn-care-&-rehab center, exploitation by staff
oakview-residential-care-moose-lake
olidia-care-inc, neglect, neglect of healthcare
oxford-property-management-llc
park-rivers-estates-care-center
parker-oaks-communities-inc, abuse exploitation, drug diversion
parkinsons-specialty-home-care, pressure sore
parmly-on-the-lake
peaceful-living-services, abuse, emotional, med theft, medication error
phoenix-centerville-vadnais-heights-abuse-substantiated
pine-view-assisted-living-windom
pioneer-care-center-fergus-falls
pleasant-manor, drug diversion
polar-ridge-sr-living, exploitation by staff
prairie-river-home-care-buffalo
prairie-senior-cottages-of-hutchingson
prairie-senior-cottages of wilmar
presbyterian-homes-arden-hills
presbyterian-homes-north-oaks, failure to follow care plan
presbyterian-homes-of-bloomington
professional-resource-network-bloomington
providence-villa
rakma-inc, exploitation, neglect of supervision, neglect
ramsey-county-care-center-maplewood
redeemer-residence-minneapolis
reflections-home-care, neglect falls, inappropriate use of equipment
regency-home-healthcare-little-canada
rem-hennepin-minneapolis (pillsbury)
rem-hennepin-lyndale-minneapolis
rem-hennepin-queen-minneapolis
rem-northstar-johnson-place-crookston
richfield-health-center-richfield
river-bend-assisted-living-aka-rosemont-home-care
river-grand-senior-living, failure to document a fall, drug diversion
river-oaks-at-lake-pepin, medication theft
rochester-east-health-services, exploitation, neglect, health care neglect
rosemount-home-care, exploitation by staff
sacred-heart-care-center-austin
saint-therese-oxbow-lake-brooklyn-park
samaritan-bethany-home-on-eighth, falls
sanctuary-brooklyn-center-operation
sanctuary-wsp-operations-llc, medication errors, negligent of health care, neglect, exploitation by other – medication, nursing services
september-house, sexual abuse
serenity-assisted-living
serenity-living-solutions-of-cent, neglect of health care – restraints
serenity-living-solutions-sebeka, neglect, health care neglect
serenity-village-at-avon, drug diversion
shakopee-friendship-village-shakopee
shirley-chapman-sholom-home-east
sholom-home-rochester, physical abuse
so-psychiatric-nf-st-peter, sexual abuse
sophie’s manor-assisted-living
southview-senior-living, drug diversion
specialty-care-group-minneapolis
spectrum-community-health, medications, exploitation by staff
springbrook-village, drug diversion, plan of care not followed
st-anthony-health-&-rehab, failure to respond to change in condition
st-benedicts-senior-community, sexual abuse
st-eligius-health-center-duluth
st-elizabeth-medical-center-wabasha
st-john’s-lutheran-home-albert-lea
st-john-lutheran-home-springfield
st-john’s-on-fountain-lake, emotional abuse
st-joseph’s-hospital, neglect of supervision, pressures sore from bedpan
st-lukes-lutheran-care-center, emotional abuse
st-mark’s-lutheran-home-austin
st-mark’s-living, substantiated neglect
st-michaels-health-&-rehab-ctr
st-otto’s-care-center, neglect supervision, neglect health care
stepping-stone-home-hlth-care, medications
sterling-pointe-senior-living, falls, medication theft, exploitation
sterling-park-commons-waite-park
stoney-river-of-ramsey-assisted, falls
summit-hill-senior-living-st-paul, no response after change in condition
community-memorial-hospital-cloquet
sunlight-services, neglect of supervision, use of restraints
sunrise-assisted-living-roseville
sunset-homes-assisted-living-rochester
tealwood-managment-llc,-all-saints
tff-care-llc, copperfield hill, the lodge
the-beacon-at-new-richland, neglect of supervision, neglect, supervision
the emeralds-at-st-paul-llc, physical abuse
the-estates-at-chateau-llc, neglect, supervision, resident to resident
the-estates-at-fidley-llc, sexual abuse, neglect of supervision, medication theft
the-estates-at-linden-llc, neglect of supervision
the-estates-at-st-louis-park-llc, sexual assault- two residents were sexually abused
the-estates-at-twin-rivers-llc, neglect of supervision, decubitus ulcer, resident to resident abuse
the-evergreens-of-moorhead, failure to perform 30 minute checks
the-gardens-at-cannon-falls, physical abuse
the-gardens-st-gertrudes-shakopee
the-legacy-delano
the-legacy-of-st-michael, medication error
the-lodge-of-newport, medication error
the-luthern-home-hope-res, medication error
the-margaret – s.- parmly-residence
the-prairie-lodge-at-earle-brown, medication error
the-shalom-home-llc, rochester, medication error
the-waters-senior-living, drug diversion, decubitus ulcer
the-waters-senior-living-management-minnetonka
the wellstead-rogers, medication errors
three-links-care-center, falls, fall – equipment, improper use equipment, medication error, neglect failure to supervise, resident to resident assault
traditions-of-owatonna, decubitus, neglect, failure to report, failure to provide cpr, facility staffing, medication error
transition-healthcare-minneapolis
ultimate-home-care-brooklyn-park
unveiling, emotional abuse
valley-care-and-rehab-llc aka clayco-care-center
viewcrest-health-center-duluth
viking-manor-nursing-home, failure to monitor
vision-quest-property-management-white-bear-lake, medications
vista-prairie-at-garnette, physical abuse bruises on arm
vista-prairie-at-goldfinch-estates, medication theft, abuse
vista-prairie-at-monarch-meadow, restraints, neglect of supervision
vista-prairie-at-windmill-pond-alexandria
voa-home-health-at-elder-homes
volunteers-of-america-of-mn, neglect, abuse-touching, medications
walker-home-services, exploitation by staff
walker-methodist-health-center
walker-methodist-plaza-home-care, physical abuse, falls, failure to notify physician of change in condition
walker-methodist-levande-home, failure to provide cpr
walker-methodist-westwood ridge
waterford-manor, neglect, decubitus ulcer, pain management
waverly-gardens, drug diversion
welcome-home-healthcare – nisswa, resident raped
westwood-of-duluth, drug diversion (theft), neglect of supervision, sexual abuse
whispering-pines-assisted-living, neglect of supervision, patient rights
wild-flower-lodge, resident falls down stairs in wheelchair
windy-acres-long-term, drug diversion
wingspan-life-resources-bloomington
woodlyn-heights-inver-grove-heights
zumbrota-care-center, neglect falls, falls
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Facilities on the CMS Special Focus Facility Initiative List
The Centers for Medicare & Medicaid Services (CMS) and States visit nursing homes on a regular basis to determine if the nursing homes are providing the quality of care that Medicare and Medicaid requires. These “survey” or “inspection” teams will identify deficiencies in the quality of care that is provided. They also identify any deficiencies in meeting CMS safety requirements (such as protection from fire hazards). The following facilities are either on the Special Focus Facility list or recently graduated after showing significant improvement:
chris-jensen-health-&-rehabilitation-center
Click the link for more information about the Special Focus Facility Initiative.
Click the link for The Medicare & Medicaid CMS Special Focus Facility Initiative list.
Click the link for more information about Medicare & Medicaid and State of Minnesota Nursing Home Surveys.
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